After-sale service
1.12 months warranty for laser machine, 3 months for consumable (such as laser tube,lens and mirror)
2. Engineers available to service machinery overseas for agents
3. Free training for machine installation and operation.
4. 24 hours technician professional and timely after-sale service.
The warranty for whole machine is effective 12months from you received machine.
But for the laser tube and focus lens and the reflective mirrors, the warranty is 3-8months.
1. We will send you the spare parts and offer tech support for free during warranty when there is a
machine fault, including the part fault.
2. User will need to send back the old parts to us within one week after receiving the new parts,(we will
inform you the address for returning the old parts) And a tracking number must be provided as voucher.
3. If we don’t get the old part(or tracking number) one week after user receiving the new one, we will stop
the machine warranty until we receive the old part. And user must take responsibility for his own loss
during this period
4. We will charge for replacing/repairing (including labor costs and transportation costs) when the
warranty is expired.
5. User will need to buy new parts for replacing from us(or with our permission if buy from other company),
If not, we won’t take any legal responsibility when there’s any tech problem or machine fault, meanwhile,
we will stop the warranty.
6. If there’s any problem in future, we will provide you tech support by sending
email/telephoning/skype/msn
